You have the right to return the product within 15 calendar days from the day you received it, according to courier’s delivery note . Whether you are returning a product due to change of size or any other reason such as not being satisfied by the product, you are eligible to request an exchange or a full refund within 15 days from the day you received your order.
At all circumstances, the returned products must be in the same condition as they were delivered and received by the customer and without any wear and tear. They must be in their original packaging and in excellent condition. Finally, the product must be accompanied by all necessary delivery documentation (i.e. Receipt, Invoice, Certificate of Authenticity etc.).
PRODUCT RETURN PROCEDURE:
Delivery cost must be covered by the customer.
Returns and replacements of products are feasible under the following conditions:
- You contact us at +30 210 3005645 or you can send us an e-mail at firstname.lastname@example.org
- Returns are active within 15 calendar days from the date you received it, according to the courier’s proof of delivery. None of the products can be returned after the 15 calendar days’ period has expired.
- The product hasn’t been used.
- The product comes within its original packaging, and has not any wear or tear. The box must be adequately protected when returned so that it is not damaged in any way. Whenever possible, we suggest using the initial packaging.
- The product is accompanied by all necessary documentation (Receipt, Invoice, Certificate of Authenticity ).
No product return is accepted if it doesn’t abide with the aforementioned conditions.
In case you do not wish a replacement order, you are welcome to request a refund. Refunds are processed within 14 days since delivery in our warehouse, so all you need to do is contact us by telephone at +30 210 3005645 or you can send us an e-mail at email@example.com
All refunds are processed to a bank account through wire transfer. We will therefore need you to send us an email containing your bank name, IBAN and beneficiary full name.
For security reasons, HANIOTIS JEWEL requests that the accountholder name of the bank account is be the same with the one registered in the billing address when placing your order.
HANIOTIS JEWEL accepts returns of products purchased on HANIOTIS JEWEL eshop ONLY.